Returns and Refunds

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Returns and Refunds
We will refund or replace any goods that may have arrived at the destination in un-useable or faulty condition or indeed different from those ordered, just contact us and we will do our best to put things right.

Orders made in error
If you have made an error when ordering you must call us immediately on 02392 45 33 55. It is not advisable to email us regarding errors in orders. Once your order has been received we pack and dispatch as fast as possible and so if you have not brought the matter to our attention your parcel can easily be sent before emails are seen.

The Distance Selling Regulations
Under the Distance Selling Regulations, you have the right to cancel your order at any time for any reason before delivery and within seven working days after the day of receiving your goods. However the regulations are not there to be abused and there are exemptions:

Customers purchasing from VeggieStuff.com agree in our Terms and Conditions that they are not simply buying products but ordering a 'pick, pack and dispatch' service where we do the work on your behalf. As this is work (and associated expenses are incurred) done before the parcel arrives with you, we believe that this service is exempt from the Distance Selling Regulations as the service is completed within the normal cancellation period. Therefore, orders cannot be cancelled once they have been dispatched.

Furthermore, the Regulations exempt products that cannot be returned such as perishable goods - therefore we do not refund for any chilled products, nor for goods that have spoiled as the result of customers not being in at the time of delivery. Please not that it is the customers responsibility to provide an address where chilled goods can be received safely and by the customer or someone on their behalf. This is in the Terms and Conditions which must be accepted when placing an order.

Should you decide to request a refund please notify us immediately on 02392 45 33 55 or by emailing: orders @ veggiestuff.com . After seven working days the sale is considered closed and we will not make a refund.

We will fully refund the money paid to us within 30 working days to your credit/ debit card.

In the event of you cancelling your order within the time frame mentioned above, you will be responsible for the cost of returning your goods to us in a saleable condition (that is unopened and unused). If you do not return the goods within 30 working days we may reduce your refund to cover the cost of collecting the goods in person, unless the cost exceeds the value of the goods where no refund will be offered.

'Your statutory rights are not affected'.

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