VeggieStuff.com

About Us VeggieStuff.com are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
VeggieStuff.com
c/o Vegeco Ltd 5 Downley Point Downley Road Havant, HANTS PO9 2NA United Kingdom - Mainland & IoW
Phone: 02392 45 33 55
Fax:
Email: orders [at] veggiestuff [dot] com
Vat Registration 889 5507 58

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa and Mastercard. You may send your credit card information via phone, fax, snail mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Delivery Schedule Orders that have been paid for online will be prepared immediately. Where chilled items have been ordered the ambient products will be prepared and the chilled items added before dispatch. Note that we only ship chilled items on Monday, Tuesday and Wednesdays. By ordering items with short dates like chilled items you agree to be in to receive them on the day of delivery.

Orders that arrive late or are returned to us as a result of incorrect delivery details or no one being present at the address at the time of delivery will not receive a refund for goods that as a result then become unsuitable for consumption. Orders returned to us will not receive a refund for postage and should you still require the order, postage is charged again. Some couriers will leave parcels without signatures but please assume in all cases, that a signature is required. So if you're at work during the day and there's no one at home, perhaps the work address would be better, or a relative or neighbour.
Chilled items should arrive at least 2 days before their best before date, excluding unforseen delays as described above.

Orders that are not paid for at the time of making them online will be held and not processed until payment is made. You may make payment by cheque, postal order or by credit or debit card by phone. Goods will not be dispatched until full payment is received so please ensure you send the correct amount.

You agree that the ‘Service’ we provide begins once the order is received by us and paid for. Your order is prepared, picked, packed and dispatched all before you receive it. The ‘Service’ as defined in this sense begins from the time we commence this work, not when the parcel is dispatched, nor when it is received.

Tax Charges In accordance with legslisation, VAT is charged is charged at 15%on applicable goods and services regardless of where the customer is buying fomr. Tax is charged at source, which is the United Kingdom.

Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 02392 45 33 55 (International +44 02392 45 33 55) or fax us on or write to us at c/o Vegeco Ltd 5 Downley Point Downley Road Havant, HANTS PO9 2NA United Kingdom - Mainland & IoW

Privacy Policy VeggieStuff.com do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

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